30-Day Money-Back Guarantee:
At ZodiacGuides.com, we stand behind the quality of our astrology-themed t-shirts and want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a 30-day money-back guarantee from the date of purchase.
Return Process:
- Initiate a Return: To begin the return process, please contact our customer support team at hello@zodiacguides.com within 30 days of your purchase date. Please provide your order number and the reason for returning the item(s).
- Approval and Instructions: Once your return request is received and approved, we will provide you with detailed instructions on how to return your item(s), including the return shipping address.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Condition of Returned Items: Items must be returned in their original condition, unworn and unwashed, with all tags attached. Items returned in a condition that is not resalable may not be eligible for a refund.
- Processing Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Exceptions / Non-returnable Items:
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Exchanges:
If you need to exchange an item for the same item in a different size or color, please send us an email at hello@zodiacguides.com. The same return and refund policies apply to exchange items.
Contact Us:
If you have any questions regarding our return policy, please contact us at hello@zodiacguides.com. Our customer service team is here to assist you and ensure your shopping experience is as smooth and pleasant as possible.
Thank you for choosing ZodiacGuides.com for your astrology-themed apparel. We appreciate your business and want you to be delighted with your purchase.